Students and faculty should not email firstname.lastname@example.org. Panoptoadmin@depaul.edu is a system email (infrastructure), and it is not an appropriate avenue of support.
Instead, students should contact the Technology Support Center (TSC) if they need assistance with Panopto. They can email or call the TSC, and the contact information is found on this page: https://offices.depaul.edu/information-services/support/Pages/get-help.aspx
Instructors can also contact the TSC, but a more direct line of support is through FITS via FITS@depaul.edu.