Issue: We have isolated reports of students trying to upload a video to a Panopto assignment and seeing just a blank screen (as below).
Solution: Have the student clear their cache. This seems to force the window to show the correct screen. Instructions for clearing your cache:
- In Mozilla Firefox: https://support.mozilla.org/t5/Protect-your-privacy/How-to-clear-the-Firefox-cache/ta-p/2472
- In Google Chrome: https://support.google.com/accounts/answer/32050?hl=en
- In Apple Safari: https://kb.wisc.edu/page.php?id=45060
- In Internet Explorer / Edge: Don’t clear your cache, just use one of the above browsers instead.