Why do I get a “Panopto Can’t Upload” error message on my Mac?

Per Panopto Support, the issue stems from a user selecting “Deny” in a dialog box that allows Panopto access to a feature of the MacOS Mojave settings. Traditionally uninstalling/reinstalling does not cause the system to “forget” the original dialog choice. Solution: Open a terminal window and run the following command: sudo /var/panopto/uninstall_panopto.sh. After the command runs, […]

How do I create multiple assignment folders in Panopto?

In order to create more than one assignment folder in Panopto, you must first create a subfolder(s) within your D2L course’s Panopto folder. In order to create a subfolder within your D2L course’s Panopto folder, and then a corresponding assignment folder, follow these steps: Navigate to Panopto in your course, and ensure you are in […]

Can I hide a Panopto video from students?

Yes. You can hide the video within the Panopto folder, by using the video’s availability settings. Changing a Panopto Video’s Availability Settings Navigate to the appropriate Panopto folder. Locate the video you would like to hide. Choose the Settings icon beneath the video. The Overview section will open. Scroll to the Availability area, located at […]

Can I email panoptoadmin@depaul.edu for support?

Students and faculty should not email panoptoadmin@depaul.edu. Panoptoadmin@depaul.edu is a system email (infrastructure), and it is not an appropriate avenue of support. Instead, students should contact the Technology Support Center (TSC) if they need assistance with Panopto. They can email or call the TSC, and the contact information is found here. Instructors can also contact […]

Does impersonating a student in Panopto actually show what students see?

Only D2L admins can impersonate students in D2L. Impersonating a student in Panopto does show you what the student sees, but sometimes when you impersonate the student, Panopto doesn’t take the change right away. To be sure that the change takes: Impersonate the student Open Panopto from the course. Log out of Panopto. When prompted […]