Why do I get a “Panopto Can’t Upload” error message on my Mac?

Per Panopto Support, the issue stems from a user selecting “Deny” in a dialog box that allows Panopto access to a feature of the MacOS Mojave settings. Traditionally uninstalling/reinstalling does not cause the system to “forget” the original dialog choice. Solution: Open a terminal window and run the following command: sudo /var/panopto/uninstall_panopto.sh. After the command runs, […]

Why is my D2L gradebook not reflecting the changes I made to scores in a Submission folder?

If you have already published scores for a submission assignment but then go back and make changes, the gradebook will not reflect those changes automatically. In order for those changes to appear in the gradebook you will want to click on the blue Update button at the bottom of the evaluation panel.

What is the difference between Discussion icons in the Grades area of D2L?

In the D2L Grades area you might notice two types of conversation bubbles, or Discussion-related icons: The first set of conversation bubbles (depicted in dark gray) indicate that there are discussion posts from the student that have already been marked as read in the Discussions tool area. The next set of green and orange conversation […]

Why doesn’t VoiceThread work in Safari?

VoiceThread has transitioned from Flash to HTML5. Since Safari is not HTML5 compliant, VoiceThread will no longer work properly when using this browser. If you try to open VoiceThread while using Safari, it will give you a black screen. In Internet Explorer and Edge, you can still view VoiceThreads – you just can’t add a […]