There is a known bug in the rubric tool that potentially affects a student’s ability to view the feedback. Specifically, if the overall feedback score is not selected students will be unable to view the rubric feedback. The overall score is automatically selected, but if the rubric is closed too quickly, the overall score is […]
Category: Known Issues
Why can’t I renew my Respondus 4.0 license
We want you to be aware of an issue affecting a smattering of instructors who are trying to renew their Respondus 4 license. An update to Respondus 4 occurred over a year ago (version 4.0.8) that resulted in a change to the licensing system. If the instructor using Respondus 4 hasn’t updated their application since […]
Why do I get a “Panopto Can’t Upload” error message on my Mac?
Per Panopto Support, the issue stems from a user selecting “Deny” in a dialog box that allows Panopto access to a feature of the MacOS Mojave settings. Traditionally uninstalling/reinstalling does not cause the system to “forget” the original dialog choice. Solution: Open a terminal window and run the following command: sudo /var/panopto/uninstall_panopto.sh. After the command runs, […]
Bad Request – Request Too Long Error
The “Bad Request – Request Too Long” error is exclusive to Chrome. Typically the solution is to clear the cache and cookies in your Chrome browser, making sure to completely close all browser windows and tabs after doing so. Instructions for clearing your cache and cookies in Chrome are found here. In addition to removing cookies one-time, however, […]
Digication Known Issue: iOS Photo Orientation and Template Access
Digication has discovered a couple of issues affecting users who access Digication via iPad and iPhone. Their developers will soon have a solution for these issues. In the meantime, Digication wanted to bring them to your attention and provide some potential work-arounds. The potential issues for iPad and iPhone users are as follows: When uploading […]
Are Chromebooks compatible with Respondus Lockdown Browser?
No, Chromebooks are not compatible with Respondus Lockdown Browser in higher education institutions. For more information, please see Respondus Lockdown Browser’s support page dedicated to this compatibility issue.
Why do I need to ask for permission to view a Panopto video in my class?
There are a number of reasons you may be asked to request permission to view a video embedded in your class. The most common cause of this issue is related to the blocking of third party cookies and/or the use of an incognito/private browser. In order to successfully authenticate and pass permissions Panopto specifically does […]
Why don’t all my quizzes show up in the LockDown Browser dashboard?
When one or more quizzes do not show in the LockDown Browser Dashboard, it is typically due to a “null” or an empty value in the submissions view “Message” field. This field permits you to have a message presented to students upon test submission. You can see this field by navigating to the course and […]
Why can’t my student share a VoiceThread they created with the class?
We have seen a couple of instances where if a student had a Voicethread account from high school, and use the same email address here at DePaul, they aren’t able to share their Voicethread. Voicethread support is able to resolve this if you give them the student’s name, the instructor’s name, and the course name.
Why Can’t I Type in the Activity Feed or Quiz Creation Boxes?
Both the Activity Feed and the Quiz Creation tool require that your browse allow third-party cookies. If you have set your browser to block these cookies, you will be unable to type into the text boxes in either of these tools. To change your settings to allow third-party cookies, follow the directions below. For Chrome […]