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CTL Tech Updates > Frequently Asked Questions > Bad Request – Request Too Long Error

Bad Request – Request Too Long Error

May 6, 2019September 18, 2019 Posted in Frequently Asked Questions, Known IssuesTagged browser, login

The “Bad Request – Request Too Long” error is exclusive to Chrome. Typically the solution is to clear the cache and cookies in your Chrome browser, making sure to completely close all browser windows and tabs after doing so. Instructions for clearing your cache and cookies in Chrome are found here.

In addition to removing cookies one-time, however, you can prevent further problems with heavy cookie sites by following these instructions:

  1. Open Chrome.
  2. At the top right, select More More and then Settings.
  3. At the bottom, select Advanced.
  4. Under “Privacy and security,” select Site settings and then Cookies.
  5. Next to “Clear on exit,” select Add.
  6. Enter the base web address (e.g., d2l.depaul.edu).
  7. Select Add.

You might have to login more often to these sites, but this should prevent the problem.

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