If a password appears in a D2L quiz that you do not remember intentionally adding, it may be a result of using a password manager. When building or editing a quiz, the optional Password field appears on the Restrictions tab. Many password managers, including the popular LastPass, do not know the difference between this password […]
Category: Known Issues
Where did the Initial Text box go in D2L Written Response quiz questions?
In the new D2L Quiz Creation Experience, Initial Text boxes are not included as an option while building Written Response (WR) questions. If you would like to include an Initial Text box in your WR questions, you will need to turn off the new D2L Quiz Creation Experience. These are instructions for turning off the […]
Why can’t students access the group discussions in my course?
If you copied group-restricted discussions from a previous iteration of your D2L course, the discussions may not be properly assigned to groups. In order to assign discussion topics to groups, you follow the instructions found here. While you are still able to use the “old” group-restricted discussion format (in which each group is assigned their […]
Why can I no longer add an attachment to an email using Web Outlook (OWA)?
Most modern Web browses (including Chrome, Firefox and Edge) no longer support certain types of plugins, known as NPAPI plugins. It is the lack of support for the NPAPI plugins which is preventing you from adding an attachment when using the Outlook Web version (OWA). The University is in the process of migrating users to […]
Why can’t I delete a D2L checklist?
If a Checklist is locked from deletion, it is likely linked to the Calendar tool. These are steps you can take to remove the link to the Calendar, therefore unlocking the Checklist so it can be deleted: Navigate to the Checklist area of your course. Locate the Checklist you would like to delete, and click […]
Why doesn’t VoiceThread work in Safari?
VoiceThread has transitioned from Flash to HTML5. Since Safari is not HTML5 compliant, VoiceThread will no longer work properly when using this browser. If you try to open VoiceThread while using Safari, it will give you a black screen. In Internet Explorer and Edge, you can still view VoiceThreads – you just can’t add a […]
What happened to my JavaScript?
JavaScript is stripped from all HTML files uploaded to D2L. This includes files uploaded as submissions to a Submission folder. For student work that includes files with JavaScript, it is recommended that the files be zipped prior to uploading in order to preserve the code.
Why don’t tables display properly in the D2L document viewer?
Word documents with large tables/charts embedded in them may not display properly in the document viewer inside D2L. This includes on the grading screen, and this is a known issue. If it is important that these items display as intended, it is recommended that the files be saved and uploaded as PDF files. Please note […]
Why isn’t LaTeX working while building a D2L quiz?
In the new D2L Quiz Creation Experience, LaTeX as an option in the Graphical Equation selector was de-prioritized against the other equation editors, and currently it’s not present as an option. If you would like to use the LaTex equation editor, you will need to turn off the new D2L Quiz Creation Experience. These are […]
Why am I getting an “Oops, your file could not be uploaded” error message in D2L?
If you are getting the “Oops, your file could not be uploaded” error message in D2L, there could be a few reasons why. Your file or folder name contains special characters. The following characters cannot be used in the names of files that will be uploaded to D2L: ” * / : < > ? […]