Why can’t students “Start a New Thread” or “Reply to Thread” in a D2L Discussion Topic?

There is a known issue where if a student copies and pastes bad HTML code into their D2L discussion post, the Discussion topic will break and the Start a New Thread and Reply to Thread buttons will no longer be clickable. This happens if they copy in <div> tags. This issue requires the help of a D2L admin.

To fix this issue:

1. Go to the affected course
2. Go to Edit Course.
3. Choose Discussions. 
4. Switch to Grid View by using the Settings gear icon.
5. Access the faulty Discussion Topic.
6. Manually check every student post by click on the title of each.
7. To fix a student post, choose to Edit Post.
8. In the Edit Post page, go to the HTML Source editor (</>).
9. Look for <div> tags. If present remove them by leaving only the <p> tags with the content.
10. Click Save.
11. If<div> tags are not present, go to another student’s post and follow steps from 6-10 until you find the faulty post.