Students and faculty should not email panoptoadmin@depaul.edu. Panoptoadmin@depaul.edu is a system email (infrastructure), and it is not an appropriate avenue of support. Instead, students should contact the Technology Support Center (TSC) if they need assistance with Panopto. They can email or call the TSC, and the contact information is found here. Instructors can also contact […]
Category: Frequently Asked Questions
How do I access our D2L cloud sites or QUA?
These are the links to our different cloud sites. For some of the authentication ones you may have to log in twice: D2L cloud hosted pre-prod no auth https://depaul.brightspace.com/login.asp D2L cloud QUA no auth https://depaulqua.brightspace.com/d2l/login?noredirect=1 D2L cloud QUA with ADFS https://depaulqua.brightspace.com/ Things to know: The content and features will change frequently. Don’t be alarmed. Do […]
Does impersonating a student in Panopto actually show what students see?
Only D2L admins can impersonate students in D2L. Impersonating a student in Panopto does show you what the student sees, but sometimes when you impersonate the student, Panopto doesn’t take the change right away. To be sure that the change takes: Impersonate the student Open Panopto from the course. Log out of Panopto. When prompted […]
Can students download Panopto videos?
By default, Panopto videos are not downloadable – but you can make them downloadable. Whole Folder You can change the settings for a whole folder in order to make all the videos within the folder downloadable. Open Panopto within D2L. Navigate to the folder you would like to change. Choose the gear icon in the […]
Can students view Submission folder feedback once the folder has ended?
Yes! The View button for Submission folder feedback does not change after the folder closes (ends). The View button takes students to a screen to see the rubric, grade, and attached feedback files (or whatever was associated with the folder submission). Students can find instructions for accessing feedback provided via Submission folders here. More information […]
Can you prevent students from editing D2L discussion posts?
You cannot prevent students from editing Discussion posts on a course-by-course basis, but instructors can see an edit history for discussion posts. In the Threaded View: Click on the title of the student’s post to open the discussion post. Click to release the More Actions dropdown menu for the post. Choose History. In the Reading […]
Where do I send phishy emails?
If you suspect an email contains a virus or is part of a phishing scheme, forward to the email to abuse@depaul.edu. Additional resources related to email are found here.
Why aren’t my videos syncing in Panopto?
If a video files is not uploading to Panopto, or syncing correctly, the first thing you should do is run the original video file through Handbrake. Then, attempt to upload the new video file. If that does not work, it may be an issue on the instructor’s end. Please contact us directly at FITS@depaul.edu. For […]
How do I add additional content to Panopto recordings?
You can find a resource for adding additional content to a Panopto recording here.
Why am I getting a 500 error in Panopto?
If you receive a 500 error in Panopto, you will need to completely shut down and restart your internet browser. If the problem persists, it could mean that the user has not had a Panopto user account created for them. In these instances, please send the user’s first and last name, ID number, and associated […]