error – CTL Tech Updates

Why are students receiving the error message “Your submitted files do not meet the file restrictions for this assignment” when submitting to a D2L Submission folder?

August 23, 2018September 18, 2019 Posted in Frequently Asked QuestionsTagged d2l, error, originality checking, submissions, submissions folder, turnitin

If students are receiving the following error message, it is because the Submission folder has Originality Checking (TurnItIn) enabled, and their file cannot be evaluated by Turnitin: Your submitted files do not meet the file restrictions for this assignment. Please make sure your file is less than 40 MB and is one of the following file types: html, […]

Why am I getting a 500 error in Panopto?

January 27, 2017January 23, 2018 Posted in Frequently Asked Questions, Known IssuesTagged error, lms admin, Panopto

If you receive a 500 error in Panopto, you will need to completely shut down and restart your internet browser. If the problem persists, it could mean that the user has not had a Panopto user account created for them. In these instances, please send the user’s first and last name, ID number, and associated […]