If you or a student are unable to download all Content modules through the Table of Contents, it is due to a too long file, link, or Content module name. When a file, link, or module name is too long, you will receive a failed error message when attempting to download all course contents via […]
Category: Known Issues
Why are links in HTML pages taking me to other D2L courses?
There are a few reasons why links to D2L tools contained within html pages may take you to the wrong course. There are a couple best practices that will help to ensure that links function properly: Link to D2L tools via Quicklinks. Using Quicklinks rather than hard coding will help to ensure that the links […]
Can I email panoptoadmin@depaul.edu for support?
Students and faculty should not email panoptoadmin@depaul.edu. Panoptoadmin@depaul.edu is a system email (infrastructure), and it is not an appropriate avenue of support. Instead, students should contact the Technology Support Center (TSC) if they need assistance with Panopto. They can email or call the TSC, and the contact information is found here. Instructors can also contact […]
What do I do if a Panopto video is stuck processing?
You can “reset” the video by forcing it to re-process. Note that instructors do not have the proper permissions to “reset” the video, so you will need the assistance of a D2L admin to complete this process. Open the course’s Panopto page. Hover over the video that you want to force re-process. Click the Settings […]
Why aren’t my videos syncing in Panopto?
If a video files is not uploading to Panopto, or syncing correctly, the first thing you should do is run the original video file through Handbrake. Then, attempt to upload the new video file. If that does not work, it may be an issue on the instructor’s end. Please contact us directly at FITS@depaul.edu. For […]
Why am I getting a 500 error in Panopto?
If you receive a 500 error in Panopto, you will need to completely shut down and restart your internet browser. If the problem persists, it could mean that the user has not had a Panopto user account created for them. In these instances, please send the user’s first and last name, ID number, and associated […]
Why can’t students “Start a New Thread” or “Reply to Thread” in a D2L Discussion Topic?
There is a known issue where if a student copies and pastes bad HTML code into their D2L discussion post, the Discussion topic will break and the Start a New Thread and Reply to Thread buttons will no longer be clickable. This happens if they copy in <div> tags. This issue requires the help of […]
Why don’t Calculated Grade items recognize Grade Category settings in D2L?
Calculated grade items ignore D2L grade category settings that drop highest or lowest scored items. So, calculated grade items will total a score based on all of the grade items (even if that’s not what you intended). This issue occurs regardless of whether you choose Milestone grade calculation or Final grade calculation in the calculated […]