You can “reset” the video by forcing it to re-process. Note that instructors do not have the proper permissions to “reset” the video, so you will need the assistance of a D2L admin to complete this process. Open the course’s Panopto page. Hover over the video that you want to force re-process. Click the Settings […]
Tag: Panopto
Why aren’t my videos syncing in Panopto?
If a video files is not uploading to Panopto, or syncing correctly, the first thing you should do is run the original video file through Handbrake. Then, attempt to upload the new video file. If that does not work, it may be an issue on the instructor’s end. Please contact us directly at FITS@depaul.edu. For […]
How do I add additional content to Panopto recordings?
You can find a resource for adding additional content to a Panopto recording here.
Why am I getting a 500 error in Panopto?
If you receive a 500 error in Panopto, you will need to completely shut down and restart your internet browser. If the problem persists, it could mean that the user has not had a Panopto user account created for them. In these instances, please send the user’s first and last name, ID number, and associated […]
Can I embed ARES E-Reserves videos in a D2L course?
You will need the assistance of a D2L admin to complete this process. If the E-Reserves video has been added to Panopto, then you can directly embed the video in a D2L course. You may need to search all Panopto content in order to locate the video, and you will need to ensure the permissions […]